Filing Season 2024 Report Card: IRS Builds On 2023 Progress, Delivers World Class Customer Service Thanks to Inflation Reduction Act

IRS Achieved 88% Level of Service, Cut Call Wait Times to 3 Minutes, Answered 1 Million More Calls Than Filing Season 2023, Saved Taxpayers 1.4 Million Hours of Hold Time31 Million Taxpayer Views of New and Improved “Where’s My Refund” ToolMore than 170,000 additional taxpayers served at Taxpayer Assistance CentersWASHINGTON – Thanks to resources from President Biden’s Inflation Reduction Act, the IRS has built on the progress made during Filing Season 2023, delivering world class service in Filing Season 2024. The IRS achieved an 88% Level of Service on the phones, exceeding Secretary of the Treasury Janet L. Yellen’s goal of 85%.