What issues should eBay return sellers pay attention to?

When eBay sellers receive a return request from a buyer, they should pay attention to the following points:

1. Please be sure to respond to the buyer's return request within 3 business days (US site) / 8 calendar days (UK site). The definition of response only includes "accept return", "full refund, buyer keeps the item" and "partial refund, buyer keeps the item".

2. Set a clear exchange policy so that the exchange option is displayed to buyers.

3. Proactively communicate with the buyer about return shipping costs. If the return is due to the item being seriously different from the description, the seller should bear the shipping costs.

4. Be sure to refund within 6 business days after the tracking information of the returned item shows that it has been delivered. The refund should include the item price and the original shipping cost (for returns where the item is seriously inconsistent with the description, if the buyer is required to ship the item back, the seller will also need to pay the return shipping fee).

5. For lower priced items, please consider a full refund as this may be the most efficient resolution.

6. Proactively communicate with the buyer about the amount of a partial refund, and then make a one-time offer. Be sure to communicate through eBay's channels (user-to-user messaging system) so that customer service can refer to it after the dispute escalates.

7. Try to accommodate buyers' return requests as long as the request is within your specified return period.

8. If you refuse a return, please communicate with the buyer separately, state the reason for your refusal and satisfy the buyer.

9. Pay attention to emails from eBay customer service representatives, especially those involving a case that has been set to a 5-day hold. If the customer service representative needs more information from you, please provide it as much as possible.