What should I do if the eBay seller does not ship the goods?

A reader asked me what to do if the eBay seller does not ship the goods? Today I will tell you what to do if you encounter this problem. Interested friends can take a look!

If the seller does not ship or ships the goods incorrectly, there is a customer support button at the top of the login homepage. Select resolution center to open a case and communicate with the seller. Buyers can open a case within 45 days after the transaction is completed. Once the case is opened, the relevant transaction funds will be automatically frozen. Sellers can take some actions within 3 working days, including providing logistics information, refunds or exchanges. If the seller does not resolve the issue within 3 working days, you can submit the matter to eBay customer service. eBay will investigate. If the seller does not provide a delivery note, the money will be forcibly returned to you.

How to choose products?

1. Take buying an iPhone as an example. Enter iPhone in the search box and click "search" to start the search. After selecting the required memory and color according to your needs, you can click "update results" to get more accurate results. The communication provider recommends choosing unlock.

2. You can adjust the sorting rules of the products yourself. Generally, the default sorting is from high to low according to the degree of compliance with your search criteria. You can adjust it to sort in reverse order by price, which makes it easier to choose.

3. Seller selection. eBay’s current seller evaluation system is divided into ordinary buyers, high-quality sellers and gold sellers (super high-quality sellers).

Gold medal sellers are those with the words "Top Rated Seller" displayed in the Seller information list. Such sellers must not only meet certain standards in terms of user reviews, transaction amounts, delivery speeds, etc., but also provide better buying and selling services to obtain certification, such as more complete refund/return services. Generally speaking, such sellers are more reliable.

Of course, considering that these sellers usually have large transaction volumes, occasional sales problems are inevitable. If you encounter any problems, you must contact the seller within 30 days of placing the order. If there is no response within 3 days, you can ask eBay to intervene.

4. View product details

Whether it is a brand new version, a brand new version will usually be indicated in the "Item condition": New or New with tag;

If it says New Other, you need to check carefully whether the product description is Open Box.

It may also be Factory Refurbished, Manufacturer Refurbished or Factory Reconditioned. The first two are official refurbished versions, and the latter are factory repackaged versions. Both are qualified products tested by the manufacturer.

But if it says Seller Refurbished, it is a refurbished version by the seller, so you need to be careful when purchasing it.

5. Below the price information is the shipping information, where you can see the shipping cost, estimated delivery time, payment methods accepted by the seller, etc. If the product supports direct shipping to China, you may also see the prepaid tariff amount.

6. If the product does not support direct shipping to China, there will be a clear prompt in the "Shipping" column.

7. Some merchants are from Hong Kong, and the shipping address will be Hong Kong. For example, many watch sellers used to ship from Hong Kong.

8. If the default delivery destination of the product is not your country, you can select the delivery address to see how much the shipping fee is. Click "See details" at the end of "ships to" in the last line of the "Shipping" column to select the destination country. After selecting, click "Get Rates" to view the shipping fee. If the destination country you need is not supported, it will not be listed and cannot be selected.

If the eBay purchasing agent seller does not ship the goods, we can negotiate with the seller through customer support. eBay is a large platform and transactions are very fair. You don't have to worry about the seller not shipping the goods. If the seller does not ship the goods, you can apply for a refund.

Now more and more domestic friends are engaged in cross-border e-commerce. How to reduce the payment fee is a very important thing, especially for sellers who have just started to sell on Amazon. It is very important to choose the right payment tool. Finally, I recommend a cross-border payment tool - Airwallex.

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