Where should I start planning my eBay store operations? (Part 2)

eBay store operation is the key to whether eBay store can place orders, so where should we start with our eBay store operation planning?

Customers are the people that eBay sellers need most. Customers mean traffic to the store, and eBay stores will have orders. So how should eBay stores plan their eBay stores from the perspective of customer service?

Customer Service Begins

1) Stay active

You don’t have to be glued to your phone or computer to monitor your eBay seller account. But it’s important to stay active on the platform and check it regularly. You should answer any questions from buyers promptly. Failure to answer questions can result in a loss of sales.

2) Offer free shipping

Buyers on eBay can filter search results by product listings that offer free shipping. Today’s consumers love free shipping, and you can significantly improve your ranking by offering this service. Sellers who offer free shipping often receive more product impressions and higher conversion rates.

You don’t have to cover the cost of shipping. You can factor the price of shipping into the cost of your products and pass the cost back to the customer. Sometimes it can be beneficial to upgrade a returning customer’s order to free overnight shipping without telling them. They’ll be impressed when their order arrives quickly, and they won’t have to pay for the improved service.

3) Offer a competitive return policy

Online shopping makes people worried because there are many bad merchants offering low-quality products. Therefore, in the absence of a friendly return policy, buyers will reduce their confidence in buying. In addition to shipping policies, buyers can also filter search results based on whether returns are accepted.

When it comes to eBay return policies, you can try offering a 30-day return policy or an unlimited return policy. With 30 days, you can give customers peace of mind while protecting yourself from unfair returns in the future. However, an unlimited return policy is usually preferred by customers.

4) High seller rating

Cassini prefers sellers with high customer satisfaction. Keeping your seller rating high is extremely important for eBay SEO. Go above and beyond to serve your customers as well as possible. Process all orders promptly and be willing to listen to customer complaints and make adjustments.

The above is the content about eBay store planning and operation in this issue. For more eBay information, please continue to pay attention!