TS16949 top management audit points

TS16949 Top Management Audit Points 1. What is the organization's quality policy? How was it formulated? What was the basis for its formulation? Is there a written quality policy? Has it been communicated to all employees of the organization?
2. What are the organization's quality objectives? Do they include the organization's overall objectives? What are the objectives of each functional department and each level? What is the basis for setting quality objectives? Are the objectives measurable? Are the quality objectives set achieved within the deadline? Do the quality objectives set meet customer expectations?
3. What is the current status of achieving quality goals? Have relevant measures been taken for quality goals that have not been achieved?
4. How does top management communicate customer requirements and legal and regulatory requirements to all levels of the organization and all employees? How do we comply with these laws and regulations?
5. How does top management know the organization’s resource needs? Are appropriate resources provided?
6. How does the top management understand the customer-centric concept? How do they understand customer satisfaction? How do they deal with customer dissatisfaction?
7. How are customer complaints handled? If there are no customer complaints, does it mean that the customers are satisfied?
8. What measures does the organization have to motivate employees? Does the top management know the satisfaction of employees?
9. How does the top management allocate the functions of each department? How does the top management allocate the responsibilities of managers at all levels?
10. How does top management understand continuous improvement? What areas need continuous improvement? Is there a specific plan? How effective is continuous improvement?
11. How does the top management monitor product quality? Can the monitoring results achieve the expected results?
12. How does the top management monitor the performance of employees? Are the current measures effective?
13. How do top managers monitor the quality of their employees’ work? How do they improve their employees’ work skills?
14. Does the organization have a business plan? Who knows the company's business plan? Are quality objectives included in the business plan?
15. Are quality control personnel assigned to all production processes and all shifts (including day and night shifts)? When a major quality accident occurs, does the person in charge of quality have the authority to stop production? Has the person in charge of quality issued a production stop order? Is the top management involved?
16. When quality problems occur, is the information reported immediately to management who has the authority to take corrective actions?
17. Is there a management representative? What are the responsibilities of the management representative? What quality activities does the management representative participate in?
18. Have customer representatives been set up? What are the responsibilities of the customer representative? Have customer representatives participated in some quality meetings or quality activities within the organization? Have customer representatives expressed their opinions or suggestions on the selection of special characteristics, the establishment of quality objectives, the implementation of corrective and preventive measures, and the design of products? Have they been adopted?