A complete list of inquiry response templates! Useful tips for sellers~

Don't know how to respond to customers? We've prepared it for you here. Let's take a look at how we need to respond in various scenarios:

1. Unpaid orders

Dear $buyer,

WehavegotyourorderofXXXXXX.Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks!

BestRegards

$myname

原文：We have received your order, but it appears to be unpaid. If there is anything I can help you with regarding pricing and sizing, please feel free to contact me. Once payment is complete, I will prepare the item and ship it immediately. Thank you!

Tip: Please modify the description according to the characteristics of your product.

2. Paid orders

Dear $buyer,

YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!

BestRegards

$myname

Translation: Your payment for order number XXXXXXXXXXXXXX has been received. We will ship the goods within XXX days as promised. After shipment, we will inform you of the shipping number. If you have any questions, please feel free to contact me. Thank you!

Tips: Please fill in your order number and delivery days.

After delivery

Dear $buyer,

TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeen? shippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!

BestRegards

$myname

Translation: The goods with order number XXXXXXXXXXXXXX have been shipped, the delivery note number is XXXXXXXXXXXXXX, the mode of transportation is XXXXXXXXXXXXXX, and the order status is XXXXXXXXXXXXXX. You will receive the goods soon. Thank you for your support and understanding.

Tips: Please fill in the order number, delivery number, shipping method and delivery date.

3. Ask if you have received the goods

Dear $buyer,

AccordingtothestatusshownonEMSwebsite,yourorderhasbeenreceivedbyyou.Ifyouhavegottheitems,pleaseconfirmitonDHgate.com.Ifnot,pleaseletmeknow.Thanks!

BestRegards

$myname

Translation: The EMS website shows that you have received the goods. If you have received the goods, please go to DHgate.com to confirm. If there are any problems, please let me know. Thank you!

Tips: It can be changed according to the actual situation of your goods.

4. Customers complain about product quality issues

Dear $buyer,

I am very sorry to hear about that.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition? beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI'mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.

BestRegards

$myname

I'm sorry to hear that the goods you sent were damaged. I double-checked that there was no problem with the packaging before sending it to you. The damage may have occurred during the transportation process, but I still apologize for the inconvenience. I will give you more discounts when you buy from me next time. Thank you for your understanding.

Tip: Please make changes based on the actual situation of the complaint.

5. Order completed

Dear $buyer,

Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.

Thanks!

$myname

翻译：I am very pleased to see that you have received the goods, thank you for your support. I hope you are satisfied and look forward to doing more business with you in the future.

This is the end of the knowledge about inquiry template responses in this issue. If you want to get more information about inquiry templates, please pay attention and we will continue to answer you~