How to apply for a refund if I cannot receive the goods after payment from eBay?

When shopping on eBay, if you pay but don't receive the goods, how should we apply for a refund? Next, the editor will tell you how to get a refund if you pay on eBay but don't receive the goods. I hope it will be helpful to you!

The first step of eBay's refund process: find the goods, contact the seller, and open the case.

I opened eBay and first chose to contact the seller.

Find what you bought in the list of purchased items and select "Contact Seller" in the "More Actions" drop-down option on the right.

Then select "I didn't receive my item" on the next page, then select the item you purchased, and the system will automatically open a case.

Another way to open a case is to go directly to the Resolution Center, http://resolutioncenter.ebay.com, and select the corresponding option. The result is the same as above. You can find your opened case in the Resolution Center in the future.

One time limit that needs to be noted is that a case must be opened within 45 days after the purchase and payment of the product. If the product supports Money Back Guarantee, the seller must be contacted within 30 days from the date of shipment. If this time limit is exceeded, it will be very troublesome. You will need to skip the first and second steps and go directly to the third step, calling eBay customer service to file a complaint, and the success rate will be much lower.

After opening a case, you can send a message to the seller and ask him to check.

Step 2 of eBay’s refund process: Ask eBay customer service to intervene

eBay stipulates that after a case is established, you can only communicate with the seller for the first 6 days, so every time you open the Case Details page, there is only the function of sending a message to the seller, and no other options. I was on the Case Details page, and then the "escalate the case to eBay Customer Support" appeared. I clicked and left a message, and then submitted it to request eBay customer service to intervene.

eBay customer service will review the entire case, including the conversation between you and the seller, and then make a final decision within 48 hours. During this period, you have nothing to do except wait. Of course, if the package is suddenly received at this time, you can terminate the case at any time.

Step 3 of eBay’s refund process: Prepare appeal materials

Open my case in the solution center. On the Case Details page, there is a link called "Appeal this decision". Click it.

At this time, a Buyer Appeals page will open. You can't do anything on this page. This page just tells you what materials you need to prepare if you want to appeal according to different situations.

The appeal is valid for 30 days from the day the case is closed.

The selected express delivery information shows that the goods have been delivered, but the goods have not actually been received.

The materials you need to prepare are: the reporting number from the IC3.gov website, or the reporting record from the local police station.

The local police station's crime records are not realistic for those of us in China, but fortunately there is the IC3.gov website, which is a government website specifically for victims of Internet crimes to file online.

Open the homepage of the website, there is a red button called "File a Complaint", click it.

Then fill in your basic information. Fill in the delivery address.

In the "Monetary Loss" column, fill in the amount of your loss. In the "Description of the Incident" column, fill in the details of your incident. Be sure to clearly state the seller, item, shipping time, and waybill number of your eBay order.

After submission, you will receive an email indicating successful submission, which contains a Complaint ID, similar to I1409555544456042. Keep it safe as you will need it when you appeal later.

Step 4 of eBay’s refund process: Call the complaint hotline

Since eBay does not have online customer service, you can only file a complaint by phone. You can call eBay customer service from China through Skype, which is free. Download and install the Skype client on your phone or computer. Skype calls to US numbers are free. It is recommended to use headphones to make calls, because the call time may be long, and the headphones can hear more clearly. Skype Internet calls are basically stable, but there will be some noise occasionally.

First you need to go to the customer service center on the eBay website and apply for a one-time service code.

Find the "Contact eBay" link on the page, then select the "Contact eBay" tab above, and then select "Didn't receive an item" in the "Buying" list.

At this time, select the blue "Open a Request" button below.

Because we have already opened a case, it will be displayed on the next page. Select this case. There are two links on the right side of the page: "Call us" and "Call me". At this time, if we click the "Call us" link, a small window will pop up, which will display the service phone number you want to call and the one-time service code you need. It should be noted that the customer service hotline working hours are from 5 am to 10 pm PT in the United States, and from 8 pm to 1 pm the next day in Beijing time. Please call during working hours.

The entire telephone customer service is in English, so it's time to test your English speaking and listening skills. Dial the number and you will be prompted to enter a one-time service code before being transferred to customer service.

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After the call, I reopened the case in the solution center and checked the details. I found that the customer service had accepted the complaint and would return the result within 48 hours. I also received an email reminder.

Step 5 of eBay’s refund process: Receive a refund from PayPal

If you paid via PayPal, the money will be refunded to your PayPal balance. If you paid via a credit card, the refund will be refunded to your credit card.

If you don't have a PayPal account, you must register a PayPal account with your eBay email address, and after passing the email verification, the money will be refunded to your associated PayPal account. The specific method is in the email. In short, the refund can only be refunded to PayPal. If it really doesn't work, other methods will be used to refund you, such as giving you a coupon.

The above is about how to apply for a refund if you cannot receive the goods you paid for on eBay. If you want to know more about how to apply for a refund if you cannot receive the goods you paid for on eBay, please continue to follow us!