Misunderstandings about the ownership of certification work when implementing ISO9000 certification in small and medium-sized enterprises

Misunderstandings about the ownership of certification work when implementing ISO9000 certification in small and medium-sized enterprises

The eight principles of quality management require all employees of the enterprise to participate in quality management. Certification is not the certification of the leader, nor is it the certification of a certain department. The role of leadership plays a primary role in the management of people, but it does not mean that employees do not need to participate, because the people who specifically participate in the design and writing of programs are the employees of the enterprise. ISO9000 emphasizes the training of personnel, especially the employees on the front line of operation. The quality of the product is mostly closely related to the work of the front-line employees. The role of leadership is to let employees consciously implement the quality principles and policies and actively participate in the quality management of the enterprise. At the same time, full authorization should be given to the next level to encourage them to achieve the set goals.