Necessity of implementing ISO 9001 in the service industry

Necessity of implementing ISO 9001 in the service industry

Services have four major characteristics: they are asexual, changeable, produced and consumed simultaneously, and cannot be stored, so standardized operations are even more important for service companies.

The service industry establishes and improves the quality management system to meet the needs of the enterprise itself, customers and society:

First, from the perspective of the service industry, the quality of service is a major factor in a company's performance. Currently, customers and society have increasingly higher requirements for service quality. It has been recognized by the majority of service business operators that service companies continue to improve service quality in order to obtain and maintain good economic benefits, and this has become a global trend. For a service company to succeed, how can the services it provides win in market competition? It must ensure that the services it provides meet the following requirements:

1. meet appropriately defined needs, uses and purposes;
2. Meet customer expectations;
3. Comply with applicable standards and specifications;
4. Comply with social laws , statutes, regulations, codes, standards, environment, health and safety factors;
5Promptly provide at competitive prices;
6. Continuously reduce costs to make the company profitable.

If an enterprise wants to achieve the above goals in the services it provides, it is required to establish and improve a quality management system.

Only by establishing and improving the quality management system, or successfully carrying out quality management, can enterprises be provided with important opportunities to improve service performance, increase efficiency, reduce costs, increase market share, satisfy customers and society, and make enterprises more profitable.

Secondly, from the perspective of customers and society, establishing and improving the quality management system of service enterprises is also the need and expectation of customers and society. Customers and society need enterprises to ensure that the services they provide meet the service quality requirements and have the ability to continuously maintain service quality, thereby reducing the risks and costs that customers and society have to bear when receiving services.

The establishment of ISO 9000 quality management system enables enterprises to have a complete set of guiding documents based on quality management theory and practice, providing a comprehensive overview of the service quality management system and giving the enterprise's quality management a standard and basis to follow.

<<: Negative impact of implementing social responsibility standard certification

>>: Misunderstandings about the ownership of certification work when implementing ISO9000 certification in small and medium-sized enterprises

Common wage and working hours issues and solutions during BSCI factory audits (V) Notice on excessive overtime on production lines

Problem phenomenon: The production line has a not...

Necessity of implementing ISO 9001 in the service industry

Which industries does SEDEX apply to?

Mattel factory inspection on-site guidance and training

What is Yixuek? What foreign trade services does Yixuek provide?

Shanghai Chaowang Quanzhou "Corporate Social Responsibility Audit" training successfully concluded

How does the description of product features on the eBay platform meet the needs of the site?

Why are more and more brands accepting the Global Recycling Standard (GRS)?

What is luggage and mail customs clearance? What are the precautions for luggage and mail customs clearance?

What is LinkJoint? What brand services does LinkJoint provide?

eBay personal store opening process and precautions

How can individual Shopify sellers create their own peak season sales (Part 2)?

Recommend

How about Meiji Logistics? What industries does Meiji Logistics service cover?

Kmart Quality Inspection Document List

Mattel factory inspection on-site guidance and training

How does Shopee increase product exposure?

Amazon launches new plan! And it supports traffic and conversion!

AVE Certification Factory Information-AVE Factory Inspection Consultation Special

Common wage and working hours issues and solutions during BSCI factory audits (V) Notice on excessive overtime on production lines

What are the fees for opening a store on eBay?

Latest report: Global recycled plastics market valued at $43.5 billion in 2026!

Textile and clothing companies expand into emerging markets and enter South America through Chile

How is Zhonghaina Finance and Taxation? What are the advantages of Zhonghaina Finance and Taxation?

Set Expand Offers Internationally A must-read for sellers on European and American sites!

Conversion Rate--What to do if the conversion rate is too low?

Why do cross-border social e-commerce?

Ann Taylor Factory Inspection Safety and Health Work Guidelines