[eBay Newbies] Introduction to Common Logistics Methods for eBay Russia

1. Standard logistics solutions

ePacket Product Overview

International e-Post is an economical international express service launched by China Post Express Logistics to meet the needs of cross-border e-commerce delivery of light and small items. It uses postal EDI for rapid customs clearance and is given priority treatment by overseas postal services. The weight limit is 2 kg, and the reference time limit for major routes is 7-15 working days. It has a preferential price (charged by gram) and provides full tracking and inquiry.

Accessibility

International e-mail to the United States can reach the entire United States (including territories and military bases);

International e-mail parcels bound for Russia can reach the entire Russian mainland.

Shipping time

• The reference time limit for delivery to the United States is 7-10 working days (except for weather or force majeure factors).

• The reference time limit for Russia is 7-15 working days (except for weather or force majeure factors, the time limit for remote areas will be increased).

Delivery

1. Delivery method: Only a delivery notice is provided, and the buyer takes the notice to the designated post office to pick up the package

2. Unable to deliver: If the address is wrong or does not exist, the mail will be returned to the sender in a centralized manner without any additional charge.

3. Storage period: If the mail is not received within 30 days, it will be returned

Logistics information query process:

International e-mail provides collection, export sealing, import reception and delivery tracking information. Customers can check the mail tracking information through the EMS website or by calling the postal customer service hotline, the Jida Post website, or the eBay website.

Search website:

1. eBay-APAC Shipping Platform website: https://apacshipping.ebay.com.hk

2. MS official website: www.ems.com.cn

3. U.S. Postal Service website: www.usps.com (U.S. e-Postal Service)

Russian Post website: www.russianpost.ru/tracking20/english.htm (Russian e-mail)

2. Express logistics solutions

UBI-SPSR Express Product Overview

UBI Smart Parcel Russia dedicated line is a dedicated line service tailored by UBI for eBay sellers in Greater China, and the delivery range covers the whole of Russia.

As the domestic parcel business strategic partner of SPSR, one of the largest express delivery companies in Russia, UBI and SPSR have jointly launched a new Russian dedicated line service. Currently, there are two products for sellers to choose from according to their needs.

1. Self-service parcel locker service:

• Self-service parcel lockers covering the whole of Russia are set up in convenient locations such as supermarkets, shopping malls, etc.;

• Currently, there are more than 2,000 service points in Russia, covering approximately 81% of consumers;

• Customers who are not covered by the self-service parcel locker service will be upgraded to the SPSR express service for free and delivered directly to the customers;

• Buyers can choose a convenient self-service parcel locker to pick up their parcels after placing an order online

• SPSR will deliver the parcel directly to the self-service parcel locker selected by the buyer;

• The buyer goes to the selected self-service parcel locker to pick up the parcel according to the pick-up password based on the SMS or email arrival notification;

• The maximum weight of a single package shall not exceed 15 kg and the maximum length of a single side shall not exceed 60 cm.

2. Express delivery service:

• Ability to provide door-to-door service throughout Russia;

• Call the recipient to arrange a delivery time in advance;

• Up to 3 delivery attempts;

• Maximum weight of a single package: 30 kg;

• The maximum length of one side of the parcel shall not exceed 120 cm; the overall dimensions of the parcel (length + width + height) shall not exceed 180 cm.

eBay sellers exclusive service advantages:

• Sellers can print the waybills for both services by themselves through UBI Smart Parcel’s eTower system or major ERP systems

• The price for parcels over 450g is lower than the registered parcel service;

• Without paying any additional fees, we will compensate for lost or damaged packages according to the declared value (up to RMB 1,500) and provide insurance to mainland sellers: you only need to pay 0.4% of the value of the goods to enjoy compensation of up to US$1,000.

Shipping time

• Door-to-door service with full traceability, with a delivery time of 5-12 working days: 5-8 working days in Moscow, 6-9 working days in St. Petersburg, and 8-12 working days in other regions;

Customer service and logistics information inquiry

1. UBI Smart Parcel official website: http://ubismartparcel.gotoubi.com/

2. SPSR official website: http://www.spsr.ru/en/service/monitoring

3. Domestic free consultation hotline: 4000176662

4. Hong Kong region telephone service hotline: 852 81930383

5. Customer service email: [email protected]