Can Lazada check visitor volume and conversion rate? FAQs on opening a store on Lazada

1. Can a company open multiple stores? Can a business license of an individual business owner be used to apply for a store?

One business registration can only open one business. A business registration for an individual business owner can be used to apply for opening a store.

2. Regarding Malaysia’s 5% tariff and 5% additional tax, does Lazada charge this on top of transaction fees and commissions?

This tax rate is levied based on the product price. The GST value-added tax is levied based on the declared value. The tariff depends on the country site. For example, in the Malaysian site, if the amount exceeds RMB 500, you need to levy tariffs according to local tax classification. If the declared amount is less than RMB 500, it will be borne by Lazada and you do not need to pay this tariff.

3. Do I need to upload products in English? Do other non-English languages ​​need to be edited separately?

Only English content is allowed.

4. Is there a limit on the products that can be uploaded to Lazada?

There is currently no upper limit on the products that can be uploaded to Lazada.

5. How long does it take for my newly launched product to be reviewed? What are the review criteria? How can I pass the review faster?

The review of newly listed products generally takes 5-7 working days. The relevant departments will review whether the product complies with relevant regulations and whether it is prohibited from sale, etc. The way to speed up the review is to upload the product strictly according to Lazada's regulations.

6. How to check the product review status when opening a Lazada store? As shown in the following figure, what situation indicates that the review has not passed, what situation indicates that it is still under review? What situation indicates that the review has passed?

A green check mark in front of "Quality approved" indicates that the product has passed the review. If it is × and in Poor quality, it means it has not passed the review. If it is X and in "Quality approval pending" under the "Inactive" tab, it means it is still waiting for review.

7. How to add gifts when uploading products?

There is a column "Free item" in the uploaded product, where you can add free items, and then it is recommended that the main product image should include both the main product and the free items.

8. How long does it take to clone a product to other sites after it is launched? How can I clone it faster?

When your Malaysia site is operating well, Lazada will automatically clone your products to other sites every week, and your other sites can sell products. To speed up the cloning process, you can increase the product categories of Lazada Malaysia, so that more products can be displayed on the Lazada platform and more customers can see your products. To ensure sufficient inventory, it is recommended that you check your inventory every day. Offer more favorable prices to attract more customers to place orders at more competitive prices.

9. Where can I generate the image link inserted into the detailed description?

You can try to generate the image link in the detailed description in different ways, as long as it can pass the background review. There is no fixed way.

10. When I click into my store on the front desk, can I see my newly listed products? Do Lazada's new products have new product logos? How long is the new product period?

When you click into my store at the front desk, you can see your newly listed products that have passed the review and are sold normally at the front desk. Lazada new products currently have no new product logo and no new product period.

11. Do I have to print an invoice after receiving an order from Lazada? Do I print it directly on the Lazada order page? Or does the company print the invoice directly in real life? Can I use hot glue to print it?

It is recommended to include an invoice when sending goods, which can be printed directly on the Lazada order page.

12. Can Lazada sellers follow others’ sales? How to check if others are following their sales?

Lazada sellers can apply for follow-selling, and the follow-selling information will be displayed under the product.

13. Does Lazada platform have follow-selling? How can I prevent others from following my products?

The Lazada platform has the function of following the sale of other sellers' products. Sellers can contact us to cancel the follow-up sale of products.

14. The products I want to sell now are both large in size and weight, and LGS logistics is too expensive. Is there any solution? Or will there be any alternative solutions later?

Currently all cross-border sellers use LGS logistics.

15. How many days does it take to return a product from Lazada? It’s been two months since I sold the product and I received a return email today.

Customers can apply for a return within 7 days of receiving the goods according to the return policy. Only after the return review is passed, Lazada will send an email to notify the seller of the return. The return email received 2 months later mentioned by the seller should be the email sent after the product is returned to the Hong Kong warehouse.

16. If I return a product through Lazada, who will bear the shipping fee?

You can click to view "Lazada Return Policy, Order Return Process Detailed", please refer to Lazada official for details!

17. Can Lazada remove negative reviews?

Customer reviews. Sellers cannot remove reviews.

18. Is there a way to switch the store to Chinese?

Due to the nature of cross-border e-commerce, only English and local languages ​​can be displayed in the seller center at present.

19. Products sold on the Thailand site cannot be sold for more than 1,500 baht or with batteries. Is this policy applicable to all categories on the Thailand site?

Yes, there are logistical limitations.

20. What does Lazada best selling mean? What is its use?

“Best selling” refers to the seller’s best-selling products. Sellers can use this to check their best-selling products.

21. What does Fulfilled by Lazada mean?

Fulfilled by lazada means that the goods are shipped from lazada's overseas warehouse and is not applicable to cross-border sellers.

22. What does product rating mean?

Product rating refers to the product rating, which is the score given by buyers to your store products.

23. Can Lazada check the number of visitors, page views and conversion rate?

Lazada has not yet opened this function, and it is not available in the backend. You can analyze your store's data based on the order volume of your store.

24. Can I see the traffic on PC and mobile phone?

It is currently not possible to view traffic on the PC and mobile phones.

25. Can Lazada do paid advertising? Does it have paid traffic now?

Lazada does not have paid advertising or paid traffic services.