How do big Shopee sellers run a good Shopee store?

Shopee has become the number one mobile shopping app in Taiwan (called "Shopee Auction" in Taiwan), and many sellers are eager to try it. The following is the operation experience of a big Shopee seller, teaching you how to run a good Shopee store!

1. New Products

•Keep new styles every day

•Upload the styles that customers need (pay attention to the flow of new styles)

• Try to have a variety of styles

• Make sure the title and details are good and keep the price as low as possible

• Find a few with more potential, more views, more snacks, and often pin them to the top

•Pay attention to activities and sign up for any activities. If conditions permit, products participating in the activities can be sold at a loss to attract traffic.

2. Store decoration optimization

• Avatars and pictures are required, and the store style should be consistent and the content should be relevant.

• Store announcements should be written in Taiwanese local terms as much as possible

3. Product title optimization

Optimize product categories and titles by referring to the titles of similar best-selling products and integrating hot search terms.

1. Yahoo! keyword search

tw.emarketing.yahoo.com/ysm/guide/index101.html

2. Google Trends

www.google.com/trends/

3. Google Search

www.google.com.hk/trends/explore

Also, Taiwanese people express themselves differently, so pay attention to local terms.

4. Delivery

•It is best to ship within 1-2 days after ordering

• If there are any problems such as out of stock, please contact the customer in time

5. Customer Service

•Taiwanese people tend to shop and place orders at night, so the recommended customer service hours are (9:00-23:30)

•Customer service attitude and tone should be friendly, and pay attention to local terms.

For example, the use of "Hello dear" is obviously a mainland term.

6. After-sales

•After-sales service for customer issues: Reply promptly and answer questions

•After-sales service for quality issues: Be sincere and proactive in solving problems, such as offering a certain discount on the next purchase.

7. Solve the problem of customers not picking up goods

1. Notify guests via SMS:

To prevent the seller from thinking it is a scam message, you need to clearly explain the store name, the product you are purchasing, and your purpose.

Hello, I am Andy, a customer service representative of Shopee Auction [07 Excellent Products]. You bid for a laptop quicksand case in the store but did not leave a message about the color. Please let me know through the chat. Thank you!

2. Through line:

Taiwanese people use Line very frequently. By looking up the guest’s mobile phone number, you can basically find the guest’s Line and contact him/her.