Adidas sports shoes have rips and wrinkles, and after-sales service is annoying

Huicong.com reported on April 15 that Li Yaocheng, a consumer from Jiujiang, Jiangxi, reported to our website that he bought a pair of Adidas sports shoes on February 21, 2009, with model number 919901, invoice number 00870728, and a purchase price of 500 yuan. Mr. Li likes the Adidas brand very much, but after only wearing the shoes for three weeks, cracks and serious wrinkles appeared on the leather surface. He took the shoes to the specialty store for repair, but the store's service attitude was very poor, and the sense of time was even worse. When Mr. Li went to pick up the shoes within the time promised by the store attendant, he found that the shoes were not repaired at all, and he had made several trips in vain. What made people even more angry was that the shoes he took to be repaired were not only not repaired, but the leather was bulging. Mr. Li asked to replace the shoes!

Links to relevant laws and regulations:

Article 6 of the Consumer Protection Law of the People's Republic of China stipulates that protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. Article 22 stipulates that business operators shall ensure the quality, performance, purpose and validity period of the goods or services they provide under normal use of goods or acceptance of services, except where consumers already know that there are defects in the goods or services before purchasing them.

Article 26 of the Product Quality Law of the People's Republic of China stipulates that: Producers shall be responsible for the quality of the products they produce. Product quality shall meet the following requirements: (a) There shall be no unreasonable danger to personal and property safety. If there are national standards or industry standards to protect human health and personal and property safety, they shall comply with such standards; (b) It shall have the performance that the product should have, except where a statement is made about the defects in the performance of the product; (c) It shall comply with the product standards indicated on the product or its packaging, and comply with the quality conditions indicated in the product description, physical samples, etc.

Adidas:

The return has been processed and the consumer is satisfied

It is reported that adidas was registered as a brand in 1948 by its founder, Mr. Adi Dassler, using the first three letters of his name Adi and his last name (Dassler). It is a German sports goods manufacturer. In the world of sports goods, adidas has always represented a special status, and this symbol is called "three lines of victory". It can be said that adidas is well-known all over the world, has good performance in China, and sponsored the 2008 Beijing Olympic Games. So, as a world-renowned company, how will adidas deal with consumer complaints?

To further understand the situation, the reporter sent a written interview to Adidas Sports (China) Co., Ltd. at 13:44 on June 12, 2009. The staff member, Ms. Jia, confirmed that she had received the fax and said that she would deal with it as soon as possible. On June 23, the reporter received a reply from Adidas, which stated:

"On June 12, after receiving your report to our company about the problem of cracks and wrinkles on the shoes (model: 919901) purchased by Jiangxi consumer Li Yaocheng, our customer service department immediately contacted Mr. Li Yaocheng to understand the cause of the incident and coordinated with the dealer to handle the return of Mr. Li to the original store where he bought the shoes. The consumer expressed satisfaction with the handling result.

The reporter then called the consumer, Mr. Li, who said that he was given a new pair of shoes, but they were slightly cheaper than his original shoes and he was generally satisfied with the outcome.